Northern Tel Voicemail Support

First Time Access

The first time you log in to your new mailbox, you will be asked to configure it. This first-time sign-in involves three steps:

• First you must change your PIN
• Then you must record your name
• Finally, you must choose a greeting to play to callers before they leave a message.

To access your new mailbox for the first time, simply dial 211 from your telephone.

Changing your PIN

First, to secure your account, you must set up a new PIN. A prompt asks you to enter a new PIN and explains the length of PIN allowed by your telephone service provider.

1. Enter a new PIN, and press # when finished. 
2. Confirm the new PIN by re-entering it and pressing # when finished.

Recording your name

Next, you are prompted to record your name. This is used for some system-generated announcements, for example when greeting callers. Your name recording should be less than ten seconds long. If it is too long, you will be asked to re-record a shorter version.

1. Record your name and press # when finished.
2. An announcement plays your recording back to you.

If you want to re-record it, press 1 – If you want to keep it, press #

Choosing a greeting

Once you have successfully recorded your name, you are prompted to select a greeting. You can use a number of different types of greeting.

• To record your own personal greeting, press 1. Then record your personal greeting, and press # when finished.
• To use a system-generated greeting that announces your recorded name, press 2.
• To use a system-generated greeting that reads out your phone number, press 3.
• To use a system-generated greeting that neither announces your name nor reads out your phone number, press 4.

An announcement plays back your selected greeting. This is the last step in setting up your mailbox. Once you have finished, you are transferred to the Main menu.